Our company was founded by a first responder, and we build our products based on a simple code: do the right thing and stand by your work. We bring that same commitment to our customer service.

We offer a 14-day return window, which begins the day your package is marked as "Delivered."

Here is our promise to you:

1. Our "Fairness" Guarantee

We believe in fairness, which means we take responsibility for our mistakes and trust you to be honest with us.

• If We Made a Mistake: If your adapter arrives damaged, defective, or is the wrong item, we will make it right, period. We will cover 100% of the costs to get you a new product, including any return shipping.
• If You Changed Your Mind: If you ordered the wrong adapter or simply changed your mind, we understand. We will accept your return, no questions asked. In this case, we just ask that you cover the cost of the return shipping.

2. Return Eligibility

For a standard return (if you changed your mind), we require the following:

• The return must be initiated within 14 days of delivery.
• The adapter and all its components must be in "like-new" condition, free from any scratches, scuffs, or signs of use.
• The item must be in its original packaging.

(We reserve the right to apply a restocking fee or reject a return if the item is returned in a used or damaged condition.)

3. How to Start a Return

We've made it simple. Please visit our Return Portal to start your return. You will need your order number and email address.

4. The Refund Process

Once your return is received and inspected at our fulfillment center, we will email you to confirm. If your return is approved, a refund will be processed to your original method of payment within 5-10 business days.